1.0 7 Day Right of Return Guarantee
The policy for purchases made is as follows.If you are not satisfied with your purchase then send it back to us in perfect “as new” condition within 7 days for a full refund of the purchase price .This guarantee does not apply to custom made or special order products. A full credit or refund will be given upon return of the goods. This does not however relate to fair wear or tear.Incorrect goods ordered may be exchanged. Animal Skin Tanning Services Ltd is not responsible for the return postage charges or any additional postage for the replacement goods.You need to use a courier with track & trace. Please provide the tracking number to us as soon as possible.
Please note that all prices are listed in New Zealand currency. We accept VISA and MasterCard credit card payment only and your card will be billed in New Zealand Dollars at a rate decided by your Credit Card Company. Other payment options available by contacting us.
Animal Skin Tanning Services Ltd, respect your privacy and will not divulge your personal details to any other person or company. You have the right to view or alter your personal information at any time.
4.0 Credit Card Security
We work diligently to protect the security of your personal information, including credit card information.Your credit card details do not get processed or transmitted through or via Animal Skin Tanning Services Ltd website. All transactions are processed through a secure payment service provider. Animal Skin Tanning Services Ltd uses Direct Payment Solutions (DPS) to provide this service. DPS hosts and manages the payment page. All transaction sessions are stored and processed in encrypted strings.
Your credit card details are not held by Animal Skin Tanning Services Ltd.
5.0 Delivery Policy
We will endeavour to get your purchase underway the following day after payment is confirmed. While we make no guarantees as to the actual delivery times we anticipate couriering within New Zealand should be 1-3 working days. Overseas orders should be 5-15 working days. The freight cost excludes any or all duties.Customs may check parcels at random when they are received from foreign countries and apply charges. These charges are out of our control and any duty payments are the customer’s responsibility.No responsibility is accepted by Animal Skin Tanning Services Ltd for any delays in transit.
6.0 Cancellation Policy
Once an order has been placed and paid for you cannot cancel that order.
7.0 Payment for contract tanning
COVID-19 HAS MEANT FOR THE MEANTIME WE WILL NOW REQUIRE A DEPOSIT OF 50% UP FRONT FOR ANY CONTRACT TANNING JOBS OVER THE VALUE OF $500. THIS CAN BE PAID WHEN DROPPING OFF SKINS BY WAY OF EFTPOS/CREDIT CARD (3%SURCHARGE FOR CREDIT) OR THROUGH OUR BANK ACCOUNT IF SENDING US SKINS.
All contract tanning must be paid for within 60 days of being finished otherwise the skins will then become the property of Animal Skin Tanning Services Ltd.
This is to let you know, what, if any information we collect from you and our disclosure policy of that information.