If you have any queries about a product, our team are available to help.
Alternatively if you're based in Southland, we welcome you to visit our showroom, at 118 Crinan Street
Below are some of are common questions:
Animal Skin Tanning Services is located in New Zealand. We can do ship overseas, please get in touch with us directly for an estimate on shipping that is completely obligation-free. Please be aware that shipping costs vary depending on the weight of the items being transported. We also advise you to get in touch with your local customs office to enquire about any additional fees you might have to pay when picking up your package because the items will be coming from New Zealand.
The policy for purchases made is as follows.If you are not satisfied with your purchase then send it back to us in perfect “as new” condition within 7 days for a full refund of the purchase price. A full credit or refund will be given upon return of the goods.Incorrect goods ordered may be exchanged. Animal Skin Tanning Services Ltd is not responsible for the return postage charges or any additional postage for the replacement goods.You need to use a courier with track & trace. Please provide the tracking number to us as soon as possible.